Services & Tools
Technical Excellence Beyond the Catalyst
Expert support, digital insights, and specialized services working as an extension of your team.
Ketjen delivers comprehensive technical services and digital tools designed to optimize unit performance and maximize operational success. Our global team of experts provides hands-on support, advanced analytics, custom manufacturing, and specialized training—helping refiners solve critical challenges, improve efficiency, and achieve sustainable profitability. From real-time monitoring to predictive modeling, we partner with you at every stage of your operation.
Our Solutions
ECat Login Portal
Secure online access to real-time catalyst performance data, technical reports, and unit documentation.
Ketjen Academy
Comprehensive technical training, webinars, and knowledge-sharing events to advance catalyst expertise.
Global Technical Service
On-site and remote technical support providing troubleshooting, optimization, and operational best practices.
Ketjen Accessibility Index (KAI™)
Proprietary metric measuring catalyst accessibility and diffusion performance for optimal catalyst selection.
Equilibrium Catalyst Program
Comprehensive ECat analysis, monitoring, and optimization to extend catalyst life and maximize performance.
Reactor Internals
Custom-engineered reactor internals optimizing catalyst distribution, flow dynamics, and unit efficiency.
Digital Services
Advanced analytics capabilities delivering insights into unit performance and optimization opportunities.
Modeling & Simulation
Predictive tools simulating unit behavior to evaluate catalyst strategies and operational scenarios.
Custom Synthesis
Tailored chemical synthesis services supporting R&D, pilot programs, and specialty applications.
Troubleshooting & Technical Services
We know processes don’t always go as expected.
Whatever challenges our customers face, our troubleshooting and technical services employ robust analysis, creative problem-solving and lightning-fast response time to ensure operations ramp up as quickly and painlessly as possible.
Related Articles
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From Supplier to Performance Partner: The Evolution of Refining Support
By integrating chemistry, data, hardware, and expertise, Ketjen moves beyond supply to partnership. The result is greater operational clarity, faster decision-making, improved stability, and stronger margin protection. -
Catalyst Innovation Drives Flexibility: Ketjen’s Strategic Partnership with SK Energy
Ketjen’s collaboration with SK Energy is a strong example of how tailored catalyst design can unlock new value while maintaining the operational reliability refineries depend on.