Global Technical Service
Expert Support When and Where You Need It
Decades of experience working as an extension of your team.
Our Global Technical Service team delivers expert support across the full catalyst lifecycle—from startup to troubleshooting to performance optimization. With technical specialists located worldwide, we provide rapid response to operational challenges, on-site consultation, remote monitoring, and proactive recommendations. Our decades of commercial experience across diverse units and feedstocks enable us to quickly diagnose issues, implement solutions, and help customers achieve sustained peak performance.
Product Highlights
On-Site Support
Technical specialists providing hands-on assistance during startups, turnarounds, catalyst changes, and troubleshooting situations.
Remote Monitoring
Continuous performance monitoring with expert analysis and proactive recommendations for optimization.
Technical Consultation
Strategic guidance on catalyst selection, system design, operational improvements, and long-term planning.
Emergency Response
Strategic guidance on catalyst selection, system design, operational improvements, and long-term planning.
Comprehensive Partnership
Excellence beyond the catalyst.
Ketjen provides technical services and digital tools intended to support unit performance and operations. Our global team offers on-site technical support, data analysis, manufacturing services, and training programs. These services are designed to help refiners address operational challenges, improve efficiency, and support long-term performance. Support ranges from operational monitoring to modeling tools used at different stages of refinery operations.